We have a variety of management plans with different features to meet your needs. We
can choose the optimal plan for your private or company website goals based on our
conversations. Email and website management, website hosting is included in annual
management packages.

Website management is essential for any company or individual, matter the size. Your
the website serves as a global window into your company and has a huge impact on how
people view the value of its products or service. To recruit and retain consumers, improve
ranking in search engines, and expose fresh information, goods, and services to
customers, all businesses require ongoing website maintenance.

Our Annual Contract Includes:

Email Management

Managing email to provide effective customer service, on the other hand, is not so simple.
Through Brook’s email customer support software, you can intelligently use the power of
email by managing inflow, collaboration, replies, and even analytics capabilities.
Email-based customer service software organizes emails from Outlook and Gmail into
areas like support, marketing, sales, and transforms them into meaningful tickets
instantly. You can categorize them according to priority, deadline, and status.

• Ticket threads via email

All interactions and actions may be tracked in one spot. Brook keeps track of your
responses in an easy-to-navigate timeline, including with ticket status as well as trace, so
you can stay on top of existing tickets. Email assistance can be automated.

• Smart Desk Guidelines

Use Brook assistance Desk’s Smart Guidelines functionality to automate responses to
common queries and concerns based on pre-defined circumstances. You did not just
save time, and you also make focused on more important chores this way.

• Calculate how much assistance you have

With real-time Help Desk analytics, you can see crucial parameters like the number of
incoming support emails, resolution time, response time, and make informed decisions.
To improve your interaction, you can also track complaint volume, service quality, and
SLA fulfillment.

Website Management

Allow Brook’s online experts to take care of the heavy work so you can focus on your
sales, leads, and clients. We’ll look after your site’s upkeep and development efforts.

• Your site will be built by a dependable staff.

We’ll take care of the heavy work, and your website manager will walk you through each
stage of the construction and launch.

• We’ll do anything if you ask for it

Unlimited website upgrades were included in your service. It’s how we do it, so request
us to add a new website or refresh the existing copy.

• We’re available 24/7 a day, 5 days a week.

Call us, write us an email, or connect with us in real-time. We have a line open for you to
communicate in whatever way you wish.

• A regular payment that is predictable

There are no large upfront costs for a new website, and there are no surprises. Your
annual contract includes a matching site and solution

Website Hosting Management

Brook’s Hosting Management gives you a 24/7 team of installation, support, and security
for your environment. Our goal is to relieve your IT personnel of their responsibilities so
they can continue to innovate. We can assist you with rerouting and streamlining your
budget. We’ll set up and maintain your network, ensure platform security, and handle up
to 80% of your environment’s compliance rules, freeing up your resources and time. Our
Allow Brook’s online experts to take care of the heavy work so you can focus on your
sales, leads, and clients. We’ll look after your site’s upkeep and development efforts.

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